Warranty request

RMA Request Form

Here at Hybrid ReVolt we pride ourselves in building a quality product. In the rare event that there is a problem with one of our products, please fill out the form below and submit it to us.


Return Material Authorization (“RMA”) Agreement - Terms & Conditions


This Return Material Authorization Agreement (herein "Agreement") is made between Hybrid ReVolt (herein "HR"), and you, the “Customer”.  This Agreement shall become Effective upon the date of submission of this RMA Request Form.

  1. AN RMA REQUEST DATE IS SET UPON HR’S RECEIPT OF ALL PAGES OF THIS DOCUMENT, FULLY COMPLETED. FAILURE TO FULLY AND ACCURATELY COMPLETE MAY RESULT IN DELAY AND DISQUALIFICATION OF YOUR RETURN REQUEST. 
     
  2. INELIGIBLE FOR RETURN:
    Product that has been misused/abused/modified by Customer, custom manufactured product, product damaged in shipment, product not sold by HR, and products with their warranty expired or voided are not eligible for return. This determination shall be governed as set forth in Section 5 of this Agreement.
     
  3. RMA NUMBER:
    No return or repair can be made without a RMA number. HR reserves the sole right to issue RMA numbers. No authorization shall exist until Customer is provided a RMA number from authorized HR personnel.
     
  4. SHIPPING:
    i. Packaging. Customer shall use the original or equivalent packaging, and in accordance with FedEx standards as regards to “sealed, non-spillable NiMH batteries”. Customer agrees to provide adequate freight insurance to protect against loss and damage in transit.

    ii. Shipping Expense. Customer shall PREPAY all shipments to HR. HR pays for all return US Domestic shipments to the customer via FedEx Ground or cheapest method AFTER product has been Accepted (Section 5) by HR. INTERNATIONAL SHIPMENTS, UNLESS OTHERWISE INDICATED, CUSTOMER PAYS FOR ALL SHIPPING.

    iii. Special Requirements. Customer pays for expedited shipments or shipments of advance replacements... if requested.

    iv. Refunds, credits, and exchanges are exclusive of any shipping charges.
     
  5. ACCEPTANCE:
    All return product is subject to HR audit acceptance.

    i. At HR's sole discretion, if HR makes the determination of "Partial or Incomplete Shipment" (Section 10), Customer agrees to pay HR for the full invoiced amount, and that stipulated in Section 10.

    ii. At HR’s sole discretion, if HR makes the determination that product authorized for return is “Ineligible” (Section 2); Customer agrees to pay HR for the full invoiced amount, and that stipulated in Section 10.

  6. ADVANCE REPLACEMENT:
    If customer requests an advance replacement RMA and HR approves of such advance replacement, customer agrees:

    i. To pay the deposit required by HR.

    ii. To pay the initial (outbound) shipping and HR will pay the return (inbound) shipping.

    iii. To return the defective part so that it is received by HR within thirty (30) days of receipt of the replacement part, if the defective part is not received within this time frame, or the wrong part it returned, the customer will be invoiced for the full retail value of the advance replacement part.

    iv. If HR denies such advance replacement, HR will refund any deposit as paid by customer and issue them a standard replacement RMA. If customer prepaid for shipping, a return label will be issued to the customer.

  7. RESTOCKING CHARGE
    All sales are final.  However, in the rare event a return for credit, refund or exchange is authorized; a restock fee of up to 25% will be assessed for all returned products.
     
  8. EXPIRATION
    RMA authorization is valid for a period of thirty (30) days from date RMA Number is issued, whether written or verbal.
     
  9. DOCUMENTATION
    All paperwork and shipping documents must prominently reference the issued RMA number. Shipments not prominently displayed with the RMA number are subject to return.
     
  10. PARTIAL or INCOMPLETE SHIPMENTS
    In accordance with Section 5i, HR shall perform an audit of product authorized for return. Any shortage of product authorized for return, Customer agrees that full credit will not be issued to partial or non-complete shipments, and Customer further agrees they shall make immediate payment to HR for any missing product.
     
  11. COLLECTION FEES, OTHER CHARGES & MISCELLANEOUS LEGAL
    i. Customer agrees to pay a FINANCE CHARGE at a PERIODIC RATE of one and one half percent (1 ½ %) per month (18% per annum) simple interest, or maximum allowable by law, whichever is less, on invoiced amounts thirty (30) days or more past due.

    ii. If Customer's failure to pay, or slow pay, causes this account to be assigned or referred to a collection agency or attorney, Customer agrees to pay HR’s reasonable collection and/or attorney fees, court costs, travel and all other reasonable miscellaneous expenses.  This clause shall also include RMA disputes.

    iii. Modifications.  This Agreement is subject to change at HR’s sole discretion, anytime, without advance notification, and retroactive back to the Effective date of this Agreement.

    iv. This Agreement shall be governed by the laws of the United States of America, State of Arizona, County of Maricopa. You hereby agree to personal jurisdiction in any of the state or federal courts in that county. HR, its attorney or collection agency may choose or approve alternative jurisdiction at its sole discretion, and you subsequently agree to personal jurisdiction in any alternatively chosen forum.
     
  12. AUTHORIZATION
    By submitting this form to HR for processing, you explicitly agree to bind you or your company to these terms & conditions, and subsequently warrant, under penalty of perjury, that you are authorized to do so on your company's behalf.  The customer authorizes HR to submit charges of required deposits and any additional invoiced amounts set forth in this agreement to the credit card provided.

 

Please fill out the form below to request a RMA.


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